1. Q: What are the primary products of your company? A: Our primary products include laser engraving machine, laser marking machine, laser cutting machine, laser welding machine, and laser spare parts.
2. Q: How can you guarantee that I have a good sale on this product? A: We offer professional technology and after-sale service.
3. Q: How can I get the best machine for me? A: You can tell us your working material, detail work by picture or video so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience. At the same time, you can send us the sample for testing.
4. Q: Which countries are your laser machinery sold to? A: Our laser machine sell all over the world, such as United States, Mexico, Brazil, Australia, Singapore, Saudi Arabia, Turkey, India, Italy, UK, Germany, Poland, Spain, Romania and many other coun
5. Q: What certificate has your company got? A: All of our laser marking machine with CE, ISO, SGS
6. Q: How long is the delivery time? A: The laser marking machine will be delivered to you within 1-2 weeks after the order is confirmed.
7. Q: How can I do if the machine goes wrong? A: If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.
8. Q: What’s the package? A: We have 3 layers package. For the outside,we adopt wood craft case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof.
9. Q: Will the package damaged during transportation? A: Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe transportation. We have exported to 200 countries worldwide. So please don’t worry, you will receive the parcel in good condition.